Support Services
Overview
A critical driver for businesses who are heavily dependent on IT is to “optimize”. There is no change for IT organizations, except the critical drivers that are managing inbound requests and delivering a support service to mission critical systems. For most businesses, the main interface with the line-of-business client is over incident requests.
For an IT organization, the result is the same. That’s why Javlin believes the responsiveness to service requests has a significant impact on our clients satisfaction and perception of running their applications.
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Service Management
Javlin provides a number of services that aim to meet your requirements. Javlin provides 3 levels of support, 3 types of support services and supports most data and reporting applications. In addition, Javlin can provide SLA's to ensure that your internal targets for IT are met.
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Value-Added Support
Javlin Consulting has simple tools, processes and work-flows that will ensure that your incidents are resolved efficiently and effectively. Javlin believes it's important that end users can be supported efficiently without fuss and their management can track support progress so their staff are supported. Javlin uses ITIL processes to meeting Target Resolution Times and Response times and believes these 2 indicators are key factors in delivering a great service.
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Performance Management
For any company looking to outsource support to an external company, it's important to know their standards and how they can provide the best available service that meets your standards. Javlin Consulting has implemented the necessary tools, measures and processes to ensure that you get the best service.
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Offering
Javlin offers a dedicated help desk, support organization and infrastructure to provide a guaranteed SLA.
Javlin has a proven record in providing cost-effective, competitive and quality outsourced support.
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Why Outsourced Support?
Javlin believes by providing outsourced support services, it elevates the added pressure and burden put on businesses to support their own IT applications. So, instead of focusing their attention on IT, they can focus on running their own business.
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