Offering

Javlin offers a dedicated help desk, support organization and infrastructure to provide a guaranteed SLA.

Javlin provides the following:

Dedicated Support Hot line.
Work overtime during busy and critical times.
Supplier can use Customers’ Service Support Tools kits.
Work with Customer Support teams and Help desk.
Provide Systems Audit.
Remote diagnostics and assistance.
Provide working hour response times.
Dedicated Service Owner (For Enterprise SLA).
Resolving Incidents and recurring problems.
Provide patches and workarounds for urgent incidents.
Route cause analysis reports.
On-site Customer support if and when required (at an additional charge).
Regular IT support reviews, including Monthly KPI reports and Regular Updates to Customer manager