Home > IT Services > Support Services > Why Outsourced Support?

Javlin believes there are a number of reasons for outsourcing your support. Highlighted below are the main drivers:

Costs

• Reducing the Risk of overspend and controlling costs.
• Competitive pricing at a fixed per piece rate.
• Eliminates expenses related to employee overtime, hiring and layoffs.
• Eliminates training expenses and reduces management responsibility.
• Reduces Human Resource employee expenses.
• Lowers your payroll taxes related to FICA.
• Reduces your employee benefits cost.

Reducing Risk

Javlin believes that by outsourcing, you can reduce the risk burden of supporting your current data environments and transfer that risk to a 3rd party. Javlin has a proven track record for supporting data environments with some of the top 100 global companies.

Competitive Pricing

Javlin pricing structure is simple and clear; no hidden catches and no surprises. Javlin offers simple monthly prices, which will reflect the standard and type of SLA required. As Javlin is located in the Czech Republic, we are able to offer very cost effective pricing for your data applications.

Warranties and Guarantees

By outsourcing your Support Services, Javlin will automatically provide you an SLA, which will add the benefit of a guarantee for the Customer.

Ability to deliver the Service

Javlin has the ability to understand your processes, procedures, culture and value of your company. Javlin has the necessary technical staff with the required experience to support the your data applicants.

Flexible Variable Costs instead of Fixed Costs

By outsourcing Support Services, the Customer has the opportunity of lowering their fixed costs and lower unnecessary headcount., which aims to decrease IT costs. Javlin further believes all out of pocket expenses for the support becomes variable costs, which give the Customer more flexibly, if business changes occur.

Flexibility / Scalability

The Supplier offices, organization structure and partner locations allow the Customer to expand rapidly and as customer demands grow, the support and development center will grow with them. The Supplier has a skilled team of Consultants with Product experience, who are flexibly available for all “Non-Standard” activities on requests from the business or development team.

Location

As our head office is located in Czech Republic and we have a branch in the US, Javlin Consulting is able to provide support during your working day. Javlin is able to provide a range of support personnel, service owners, technical project managers, who understand the nature of Service Management and managing your critical applications.

Quality

In addition to the Support Center, Javlin Consulting has a development centre which provides the kind of flexibility in resolving challenging incidents. Javlin is continually investing in IT standards and therefore we have the processes in place to get the job done right the first time, every time and with minimal risk to your SLA.